Now Hiring for a Full-time Customer Service Representative in the Myrtle Beach Area of South Carolina!
WHAT’S IN IT FOR YOU?
- Competitive salary. We know what it takes to attract top talent.
- Great work-life balance. Enjoy six paid holidays plus generous paid-time-off based on your time with the company.
- Full benefits package. We offer great rates on Health, Dental, and Vision insurance.
- Stellar 401k program. We match your contributions 1:1 up to 4% — with no vesting period!
- Casual dress code. Don’t feel like dressing up for work? Neither do we. Jeans and t-shirts are acceptable attire.
- Passionate work culture. Work alongside a growing team of seriously awesome people who love what they do (we call ourselves Laudisians).
- Hands-on industry experience. Learn about the finest pipes, pipe tobacco, and cigars on the market from the world’s foremost experts and enthusiasts.
- Tuition reimbursement. Want to further develop your skills and education? We can help you get there through our tuition reimbursement program.
- Referral program. We incentivize referrals, because if you’re awesome, the people you know probably are, too.
- Free food and events. We stock fresh fruit in the kitchen daily, provide paid monthly luncheons, and host company-sponsored events each quarter!
- Year-end bonuses. Last, but certainly not least, we award year-end bonuses — your contributions matter, and your effort does not go unnoticed.
ABOUT THE OPPORTUNITY:
Laudisi Enterprises, the parent company of Smokingpipes.com, Laudisi Distribution Group, Cornell & Diehl, Peterson of Dublin and Low Country Pipe & Cigar is searching for a bright and gregarious problem solver dedicated to being a 'Champion of Service' for our growing customer base. As a customer service champion, our Customer Service Representatives provide the highest level of service possible to all customers through telephone conversations, email, and face-to-face meetings while demonstrating an intimate knowledge and passion for all things relating to pipes, pipe tobacco, cigars and accessories. Our Customer Service Representatives continually strive to improve the customer experience to guarantee customer loyalty.
As our customers’ go-to-resource, Customer Service Representatives have a general knowledge of many things, but are constantly looking to learn more. Ideal candidates for this position have a passion for helping others and a drive to achieve outstanding customer satisfaction. If you are energetic and friendly, to the point where others can hear your smile through a phone call, or recognize your service-oriented personality through an email without the use of emoticons, you may be a great fit for our Customer Service team.
JOB RESPONSIBILITIES:
- Answering customer inquiries with care via phone, email, and live chat
- Researching data relating to customer orders to identify potential issues or areas where additional service is needed
- Building and nurturing close relationships with repeat customers
- Working with carrier websites to help locate missing packages
- Inside sales
- Conduct some in-person customer service and sales at our brick-and-mortar storefront, Low Country Pipes and Cigars, as needed
- Perform basic data entry tasks to keep customer files up to date and accurate
GENERAL REQUIREMENTS:
- Exceptional communication skills—both written and verbal
- Personable, energetic, professional, self-motivated, and detail-oriented
- Strong organizational and time-management skills
- Strong problem-solving and analytical skills
- Ability to work with employees at all levels of the organization
- Thrives on working in a highly collaborative and creative environment
- Proficient in a Windows based computing environment and internet savvy
- Familiar with and general working knowledge of Microsoft Office
- Weekend and evening availability (up to 7 PM)
- Have a valid driver’s license
- Pass a criminal background check
BONUS SKILLS:
- While prior pipe and cigar knowledge is not required and is developed through on-site training, it is a major plus!
- Previous customer service experience preferred, but not required
If you share our core values—Passion, Intrepidity, Creativity, Idealism, Wisdom—Apply today!
Look, we’re super passionate about the things we do—for many of us that includes the things we buy, make, and sell chiefly pipes, pipe tobacco, and cigars. Lots of us smoke tobacco at Laudisi and there will be times when you must work in smoking areas. Please consider whether you are comfortable working around smoke and tobacco before applying for this position. Check us out and apply at corporate.laudisi.com
Applicants being considered must pass a criminal background check. Our hiring and employment practices are based solely on job related criteria, and we do not discriminate on the basis of any characteristic protected by law.
Compensation: $18.75 Hourly
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